Listen, and then Communicate
Listening is really underrated, most of the times. Try to hear what the client is saying. Ask them for details, thoughts on design, copy, layout, and then ask for more! Listen to what they say. Sometimes, listening between the lines is necessary too!
Then, after you listen completely, communicate to the client. Keep them updated through the process. Reply to emails as quickly as possible. Send them progress updates. Then, after you launch their site/write their piece, contact them a week or so later to touch the base and see if they need anything else.
Clients love this. 
Tips-and-Tricks | Prabhas Gupte | 
February 9, 2010 8:44 pm
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